Language of logistics: How user voices help us build better assistants

I — Why do we need to train assistants?

Language Data Manager, Lara Ehrenhofer, preparing to field test our Courier Assistant.

II — What makes our training needs different to consumer assistants?

3:30am: A courier makes final checks at the newspaper delivery hub.

III — Focusing in on user groups

Focus group survey answers
Steps counter from Lara’s phone during street testing; the superceded analogue delivery book.

IV — The gold standard of data annotation

Speech recognition confidence reports help us identify areas of potential weakness.

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