Hyperlocal delivery: The changing face of parcel fulfilment

In the world of hyperlocal delivery, every second counts towards customer satisfaction and bottom line. This hotly-contested new space is pulling in billions in investment — but does it have the tools needed to be successful?

So what is hyperlocal delivery, exactly?

Since we live in the era of Amazon, the quickest way to summarise hyperlocal delivery is: Amazon Prime Now. Hyperlocal is therefore ultra time sensitive, relying on same day — and in some instances, same hour — delivery. It unifies the convenience of online shopping with the instant availability of bricks and mortar stores. The high-level elements that define this e-commerce megatrend are:

  • It connects both local merchants and corporates with customers at the doorstep level.
  • Seamless transactions build trust between businesses and customers.
  • Contactless deliveries minimise COVID risks.
  • Some claim hyperlocal to have a small geographical radius (stores located within 5 kilometers of home), but we find this definition is applicable only to eg. takeaway food delivery.

How is hyperlocal delivery fulfilled?

The unique challenges of hyperlocal delivery

Hyperlocal deliveries are subject to the same logistics KPIs as regular CEP services — only with the intensity cranked up. For many, the bottom line is OTD: On Time Delivery. This is a very broad way of looking at a nuanced subject though. From conversations with our partners we’ve learned that the following areas are critical to the success of their operations, and have a major impact in customer satisfaction:

  • Time per drop
  • Unfamiliar, non-standard routes
  • Incorrect delivery information jeopardising tight time windows.
  • Demand prediction
  • Inventory management
  • Peak period fulfilment

How can voice assistance tackle logistics and CEP KPIs?

Voice is a powerful companion for delivery drivers and couriers. The best voice assistance design is built on core logistics KPIs, including:

  • Service quality. Voice makes invisible information audible. Think of essential address info on a swipe screen: time and again, this info is missed by busy couriers. Highlighting it results in fewer errors and happier customers.
  • Database updates and annotation. Voice is a zero touch method of seamlessly delivering information back into the system. It also bypasses typing fatigue, resulting in happier and more productive couriers.
  • Global scalability. Voice breaks existing UX barriers by allowing people to communicate with the system in their own language and their own words.

What solutions is German Autolabs developing?

German Autolabs is developing voice assistance for mobile workers in logistics in cooperation with our partners in CEP fulfillment.

Courier Assistant in action

Want to know more?

We’ve added a Calendly integration to our website, so it’s super easy to book a meeting directly with our founder and CEO, Holger G. Weiss. Click here for more details.

We build logistics voice assistance for mobile workers.