Field Test: DHL drivers test AI-powered voice assistant

“This year [2020] we are expecting a parcel boom the like of which we have never seen before.” Frank Appel — DHL CEO

The Last Mile Assistant in action
The Last Mile Assistant running on an Android tablet during field testing in Leicestershire.

“A more efficient driver has an impact on all other key KPIs such as successful first delivery or time to stop.” Daniel Mieves, CPO and co-founder, German Autolabs.

“Voice assistance for drivers who drive for a living was the natural next step for us to explore together.” Artur Hasselbach — Volkswagen Commercial Vehicles

The Last Mile Assistant graphical user interface (GUI)

“Stop 12: 55 St Margaret’s Way. Secure location: Red box by front door. This stop is yyy/safe. ”

The GUI explained
The Voice UX logic flow

“The field test clearly demonstrated that the Last Mile Assistant has so many knock-on effects down the whole logistics chain and adds value to the business. Our research showed that it was especially helpful for new starters. They can quickly learn unfamiliar areas, get into a well-working workflow and are more effective and less challenged with their new job as a result.”

Daniel Mieves — CPO and co-founder, German Autolabs.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store